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D & O/Enhanced Crime
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Claims Handling Procedures
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ResortGuard Centralized Claims Service

For AIG Policyholders: Property, Inland Marine, Liability, Crime, Automobile and Umbrella

Claims under the ResortGuard program will be handled by York, a third party administrator, through their Braintree, Massachusetts office.

If there is a claim, it should be reported by calling:

Toll free: 1-866-338-6787

The caller will be greeted "ResortGuard Claims, how can I help you?"

ResortGuard has worked closely with York to customize the service level, communication, and reporting of claims, as well as provide loss runs that will be informative and useful.

Claims will be administered by staff familiar with the Resort and Planned Community industries. One of York's greatest strengths is their ability to integrate specialized claims handling, loss control and prevention techniques for industry-specific programs. By centralizing claims, the York team of adjusters and support staff will consistently focus on the core values and claims handling objectives of the program.

York Claims Service
100 Grandview Road, Suite 216
Braintree, MA 02184
Toll free phone: 1-866-338-6787
Toll free fax: 1-866-336-6787
e-mail: resortguard@york-claims.com

For ResortGuard Professional Risk Products, click here